General FAQ

How far in Advance should I schedule my filler or tox before a big event?

To achieve optimal results before a big event:

• Tox & Filler should be done at least 2 weeks in advance, ideally 1 month prior for the best outcome

Do I Need a Consultation Prior to my treatment?

No separate consultation is required! All consultations are done on the same day as your appointment.

Tox FAQ

Who is Not a Good Candidate for toxins?

Individuals allergic to eggs, cow, or pig proteins. However most people are safe for this treatment, but all patients are medically cleared by our Nurse Practitioner before receiving treatment.

Post Care

• No working out for 24 hours.
• Avoid saunas, jacuzzis, and heat exposure.
• No pressure on treated areas (avoid hats or facial massages).
• A 10-14 day follow up is always recommended to do any touch ups

Things to Keep in Mind

• Movement gradually returns in 2 months, with full movement in 3-4 months.
• A lighter dose means movement will return faster compared to a full dose.
• Feedback matters! If areas wear off too quickly or feel too heavy,
  let us know—we can adjust your dose or placement next time.
• Don't compare providers. Each professional has unique dosing and
  placement techniques, which can result in slight variations in outcomes.

Injectable FAQ

Who is Not a good candidate for dermal fillers?

• Individuals who are pregnant or breastfeeding
• Patients currently on antibiotics or experiencing an autoimmune flare-up
• Those undergoing immunosuppressive therapy or with neuromuscular diseases
• Individuals with active skin lesions, psoriasis, or cold sore outbreaks

Post Care

• No working out or strenuous activity for 24 hours
• Avoid touching the treated area
• Allow 2 weeks for the filler to fully settle into the tissue
• Lip Fillers: Avoid massaging your lips.
  We will assess and massage at your 2-week follow-up if needed

Skin Treatment FAQ

Are your skincare products safe during pregnancy/breastfeeding?

Yes! All Starr Clinical products are safe except for the Starr MedSpa Bleaching Cream. Instead, use our Distinct Brite Cream, a plant-based brightening alternative.

Who is Not a good Candidate for SkinPen Microneedling?

• Patients with active skin cancer on the face
• Those on Accutane (must be off for at least 3 months)
• Pregnant or breastfeeding individuals
  (treatment is possible without numbing cream)
• If you get cold sores more than 3 times a year,
  let us know in case pre-treatment is needed

Post Care

• No makeup for 24 hours (but wear sunscreen!)
• No working out or direct sun exposure for 72 hours
• Resume normal skincare routine after 48 hours
• No swimming for at least 24 hours after treatment

Return FAQ

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange because all Starr Clinica

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

5733 White Cloud Cir.
Westlake Village CA 91362, United States.

Shipping

To return your product, you should mail your product to:

5733 White Cloud Cir.
Westlake Village CA 91362, United States.

YYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.