Last Updated: November 2025
Welcome to the Starr MedSpa mobile application (“App”), website (“Site”), and all related online services operated by Starr MedSpa (“Starr,” “we,” “us,” or “our”). By downloading, accessing, or using the App or Site, you agree to be bound by these Terms and Conditions of Use (“Terms”), as well as our Privacy Policy, which can be found at:
https://starrmedspa.com/privacy-policy
If you do not agree to these Terms, you must discontinue use of the App and Site immediately.
1. Eligibility
To use the App and to book services, you must:
By using the App, you represent that the information you provide is accurate and truthful.
2. Medical & Professional Disclaimer
Starr MedSpa provides aesthetic and wellness treatments performed by licensed medical professionals.
The App does not provide medical advice, diagnosis, or treatment.
All content, including descriptions of services, images, text, and recommendations, is for informational purposes only and is not a substitute for consultation with a qualified provider.
Always speak with your injector or medical provider before undergoing or altering a treatment plan.
3. Accounts, Registration & Security
Some features require creating an account through Zenoti. By registering, you agree to:
We reserve the right to suspend or terminate accounts for:
4. Booking, Payments & Cancellation Policies
4.1 Booking
The App allows you to:
All bookings are subject to availability of providers and locations.
4.2 Cancellations & No-Shows
By booking through the App, you agree to Starr MedSpa’s cancellation policy, including:
These policies may vary by service and location.
4.3 Payments
Payments made through the App or Site are processed securely via Zenoti Payments or its authorized processors.
You authorize Starr MedSpa to charge your payment method for:
All sales of skincare products are subject to Starr’s refund/return policies.
5. Services Offered
The App may display descriptions and prices for:
Services, pricing, or availability may change without notice.
6. Memberships, Packages & Promotions
If you purchase a membership, package, or promotional offer, you agree to the terms associated with that offer, which may include:
Starr MedSpa may modify or discontinue promotions at any time.
7. Product Sales & Shipping
Some skincare products may be available for purchase and shipping.
Shipping times may vary, and Starr MedSpa is not responsible for delays caused by carriers or external factors.
Returns and exchanges follow Starr MedSpa’s retail product policy.
8. User Conduct
You agree not to:
Violation may result in account termination.
9. Intellectual Property
All content in the App, including:
is owned or licensed by Starr MedSpa and protected under applicable laws. You may not copy, modify, reproduce, or distribute any content without written permission.
10. Third-Party Services (Zenoti)
The App integrates with third-party systems including Zenoti for:
By using the App, you acknowledge and accept the terms and privacy practices of these third parties.
11. Privacy & Data Use
Your use of the App is also governed by our Privacy Policy:
https://starrmedspa.com/privacy-policy
This includes how we:
Starr MedSpa does not sell personal or medical data.
12. Limitation of Liability
To the maximum extent permitted by law, Starr MedSpa is not liable for:
Your sole remedy is to discontinue using the App.
13. No Guarantee of Results
Aesthetic treatment outcomes vary.
Starr MedSpa does not guarantee specific results from:
Individual results depend on biology, lifestyle, and provider recommendations.
14. Indemnification
You agree to indemnify and hold harmless Starr MedSpa, its employees, providers, affiliates, and owners from any claims, damages, or expenses arising out of:
15. Modifications to Terms
We may update or modify these Terms at any time.
Continued use of the App after changes constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Disputes will be handled exclusively in the appropriate California courts.
18. Memberships, Packages & Provider Availability
Memberships, packages, credits, and promotional services purchased through Starr MedSpa are associated with the business entity “Starr MedSpa” and not with any individual nurse, injector, provider, or staff member.
They are also not tied to a specific location unless otherwise explicitly stated in writing.
This means:
By purchasing a membership, series, or package, you acknowledge that you are entering into an agreement with the Starr MedSpa business entity and not with an individual practitioner.
18. Contact Information
For questions, concerns, or support regarding these Terms or the App, contact us at:
Starr MedSpa — Westlake Village